General Conditions | TECHNO SAFE

✅ General Terms & Conditions – Techno Safe Switzerland

A. Purpose

These General Terms & Conditions (GTC) apply to all sales, deliveries, installations and services provided by Techno Safe relating to safes, security cabinets, fire-resistant units and related security equipment.

Placing an order constitutes full acceptance of these terms.

B. Scope of Supply

Products supplied correspond to the order confirmation.
Minor variations in weight, dimensions or specifications may occur when necessary to increase security, performance or manufacturing quality, without disadvantage to the customer.

C. Payment Terms

50% deposit upon order
Balance payable within 30 days from invoice date
Late payments are subject to 5% annual interest
Techno Safe reserves the right to suspend any delivery in case of non-payment or delay

D. Delivery Times

Delivery times begin once the order and all required technical information are received.
Delivery dates are given as accurately as possible; best efforts are made to respect them.
No compensation can be claimed for delivery delays, unless expressly agreed in writing.

Safe transportation depends on weight, location access, and security logistics.

E. Delivery Conditions

Delivery fees depend on weight, location, access and handling requirements.
Online shop orders are delivered by external carriers, curbside / street level only, unless otherwise agreed in writing.
Safes over 1,000 kg require specialized handling with additional charges.
Transport damage or missing items must be reported to the carrier and Techno Safe within 8 days.

F. Placement & Installation

Installation (anchoring, positioning, building access) is carried out by Techno Safe or an approved specialist.
Any installation not performed by us is at the customer’s sole risk.
Installation may be subject to a site inspection and detailed quotation depending on access conditions (stairs, tight spaces, basements, cranes, etc.).

G. Retention of Title

Products remain the property of Techno Safe until paid in full.
The customer is responsible for keeping goods in perfect condition until full payment has been made.

H. Warranty

Manufacturer warranty: 24 months against manufacturing defects
Excludes: improper installation, improper use, attempted break-in, humidity damage, batteries, wear-and-tear, electrical surges
Techno Safe may choose to repair, replace or refund the product

I. Liability & Insurance

Techno Safe is not liable for:

Improper installation not carried out by us
Loss or theft of items stored inside the safe
Damage caused by incorrect use or building defects
Customer failure to comply with installation or insurance requirements

The customer is responsible for insuring the contents placed inside the safe.

J. Claims & Returns

Complaints must be submitted in writing within 8 days of delivery.
Returns accepted only with written approval from Techno Safe.
Return shipping costs are borne by the customer unless Techno Safe is at fault.

K. Modifications to Terms

Any modification to these GTC must be approved in writing by Techno Safe.
Without such written consent, no alteration is valid.

L. Applicable Law & Jurisdiction

These GTC are governed by Swiss law.
Place of jurisdiction: Geneva, Switzerland.